Shipping & returns policy
At RWG TOY CHEST, we aim to make your experience as smooth as possible, from selecting your favourite action figures to receiving them at your door. This page outlines our shipping and return policies to ensure you have all the information you need.
Speedy delivery options
From picking your favourites to the time it reaches your hand, we believe in your choice with an arrangement of shipping speeds to please any budget. You can expect your cool action figure or toy to arrive promptly, and we offer various shipping options to suit your needs, whether you prefer super-fast delivery or standard shipping.
Understanding shipping costs
Shipping costs are based on the location in which you live in Canada, reaching and supporting all addresses near and far. We calculate these costs transparently, ensuring that you know the exact shipping fee before completing your purchase. The cost will vary depending on your specific address within Canada.
Our return and exchange policy
In the event a wrong item, other than that described in your order, We shall issue a complete refund at the expense of the seller. This is only applicable with a valid return authorization number. Please contact us immediately if you receive an incorrect item to arrange for a return and refund. We do not accept returns or exchanges for items that match their description.
Damaged items policy
Every item's condition is well described in its listing. The buyer takes full responsibility for reading the listing before purchase. It is important to ask questions if unsure of anything regarding an item's condition. We cannot offer refunds or exchanges for items damaged during shipping if their condition was accurately described in the listing prior to purchase.